18 April, 2012

Globe Theatre tickets

I recently attempted to book tickets for the Globe Theatre’s 2012 summer season and it was a nightmare.

Booking opened on 13 February and a few of days later I duly tried to book two adult and two child tickets for ‘The Taming of the Shrew’. I thought it best to avoid the opening rush of booking, hence the few days’ delay.
I encountered two irritating problems. First, it transpires that you can’t book child tickets (or any concessions, for that matter) on line. You have to do it by phone instead. Don’t ask me why—it’s not as if you have to prove age when you ring the box office.

So, I had to resort to ringing up to book tickets—and here I encountered the second problem. I tried to call I don’t know how many times over two days and the phone was never answered. It simply rang off the hook. Meanwhile, on line, I could see the seats being booked and, literally, disappearing before my very eyes.

In the end I was forced to book four full price tickets on line, even though two of those tickets will be taken by children who should eligible for the concessionary rate.
Something’s not right here. The Globe must know how busy their phone lines are likely to get. Why don’t they put mechanisms in place to deal with the volume of calls? It’s surely reasonable to expect that your call will be answered at some point over a two-day period. And why on earth can’t child tickets be purchased on line?

Grump, grump, grump.

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